POLICIES

• The final item price include shipping rate and VAT.
• All sales are final.
• Cancellations are accepted just within 2 hours from the order.
• Return and exchange are not accepted.
• I am not responsible for any duty, import, taxes, customs (etc.) charges you may incur. Packages are marked with the value of the item as paid by customer in legal accordance with International Postal Regulations.
• I do not refund for lost, unclaimed or undeliverable packages.

SHIPPING

• I ship worldwide.
• I ship form Italy. 

SHIPPING METHOD ➜ Registered mail with tracking service.

• It is possible to monitor shipments up to destination (with Search Shipments) for the following countries: Albania, Saudi Arabia, Argentina, Azerbaijan, Bahamas, Barbados, Belarus, Belgium, Belize, Botswana, Bulgaria, Burkina Faso, Cambodia, Cameroon, Cape Verde , China, Cyprus, Colombia, Korea (the Republic of), Croatia, Cuba, Denmark, Ecuador, Egypt, United Arab Emirates, El Salvador, Eritrea, Estonia, Ethiopia, Finland, France, Georgia, Germany, Ghana, Jamaica, Japan , Gibraltar, Great Britain, Hong Kong, India, Indonesia, Iran, Ireland, Iceland, Virgin Islands, Kenya, Kuwait, Latvia, Lesotho, Lebanon, Liechtenstein, Lithuania, Maldives, Malaysia, Malta, Moldova, Nigeria, New Zealand, Holland , Oman, Pakistan, Palestine, Papua New Guinea, Poland, Portugal, Czech Republic, Romania, Rwanda, Russia, Saint Lucia, Senegal, Serbia, Singapore, Slovakia, Slovenia, Spain, Sri Lanka, United States of America, South Africa , Sudan, Sweden, Switzerland, Thailand, Taiwan, Togo, Tunisia, Turkey, Uganda, Hungary, Uruguay, Vietnam, Zambia.

SHIPPING RATES

ZONE 0: from 5,60€ (20g) to 15,30€ (2000g)

• Italy 

ZONE 1: from 7,10€ (20g) to 28,45€ (2000g)

• Europe: Albania, Andorra, Austria, Azores, Belgium, Belarus, Bosnia and Herzegovina, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Great Britain and Northern Ireland, Greece, Guernsey, Ireland, Iceland, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Man Islands - Great Britain EU, Moldova, Monaco, Montenegro, Norway, Holland, Poland, Portugal, Czech Republic, San Marino Republic, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, Hungary, Vatican City.
• Mediterranean Basin: Algeria, Egypt, Jordan, Israel, Lebanon, Libya, Morocco, Tunisia.

ZONE 2: from 8,40€ (20g) to 40,30€ (2000g)

• Other African Countries: Angola, Ascension - Islands (UK), Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Chad, Comoros, Congo (People's Republic), Ivory Coast, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Djibouti , Guinea, Guinea Bissau, Equatorial Guinea, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Mozambique, Namibia, Niger, Nigeria, Central African Republic, Republic of Congo, Reunion (Islands), Rwanda, Sant 'Elena (Isle Of), St. Thomas And Prince, Senegal, Seychelles, Sierra Leone, South Africa, Sudan, South Sudan, Swaziland, Tanzania, British Indian Ocean Territory, Togo, Tristan Da Cunha, Uganda, Zambia, Zimbabwe
• Americas: Anguilla, Antigua & Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bonaire - (Netherlands Antilles), Brazil, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Curacao, Dominica, Ecuador, El Salvador, Falklands (Islands), Jamaica, Grenada, Greenland, Guadeloupe, Guantanamo Bay, Guatemala, Guyana, Guyana (French), Haiti, Honduras, Martinique, Mexico, Montserrat, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Dominican Republic , Saba - (Netherlands Antilles), Saint Barthelemy - (St. Barth), Saint Eustatius - (Netherlands Antilles), St. Christopher, Saint Lucia, Saint Pierre & Miquelon, Saint Vincent (E Granadines), British Samoa, Sint Maarten, South Georgia and The South Sandwich Islands, United States, Suriname, Trinidad & Tobago, Turks And Caicos Is., Uruguay, Venezuela, Virgin (Islands) - Br, Virgin (Islands) Usa - (St. Tomas & St. Croix)
• Other Countries in Asia: Afghanistan, Saudi Arabia, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, North Korea - Dem. Rep., South Korea, United Arab Emirates, Philippines, Georgia, Japan, Hong Kong, India, Indonesia , Iran, Iraq, Kazakhstan, Kyrgyzstan, Kuwait, Laos, Macao, Maldives, Malaysia, Mongolia, Myanmar Burnma (Burma), Nepal, Oman, Pakistan, Qatar, Singapore, Sri Lanka, Tajikistan, Taiwan, Thailand, East Timor (East ), Turkmenistan, Uzbekistan, Vietnam.

ZONE 3: from 9,05€ (20g) to 50,90€ (2000g)

• Oceania: Australia, Cook (Islands), Fiji (Islands), Guam, Kiribati, Marshall (Islands), Micronesia (Caroline Islands), Nauru, Niue, Norfolk Island, New Caledonia, New Zealand, Palau, Papua New Guinea, Pitcairn, Polynesia (French), Saipan (Mariana Islands), Solomon (Islands), Samoa (American), Scattered Islands, French Southern & Antarctic Lands, Tonga (Islands), Tokelau, Tuvalu, Vanuatu, Wake, Wallis & Futuna (Islands).

DELIVERY TIME

Estimated delivery times:

• Italy: up to 4 days
• Europe: up to 2 weeks
• Rest of the world: up to 4 weeks

PAYMENT

• I accept Credit Card/Debit Card, Paypal, Google Pay, Apple Pay payments.
• All the payment methods I use are safe and trustable, I don't receive any information about your credit card.
• If you need to pay via Bank Transfer just contact me at selenedew@gmail.com. I can accept Sepa Transfer (within the EU). In this case the transfer fee is to the customer.

RECEIPT

• The whole shipping procedure starts when I receive your payment. Inside the package you will find your receipt. I will also send you the digital receipt to your email address.

VALUE ADDED TAX

• I remind you that all the items available in my online shop have been hand made during my free time. My principal source of income does not come from these sales, therefore the profits made are taxable following the Italian rules of the hobbyists/creatives without a merchants VAT number.

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